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Iberdrola Part 3 - Online Access

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Jim's Guide - Iberdrola Part 3 - Online Access

INTRODUCTION

Although this guide is written for Iberdrola, similar features should be available if you're with Endesa.

If your electricity provider is one of the multitude of resellers, then you'll have to check for yourself. After doing a sampling exercise, I have to say that I'm not impressed by what the majority of them offer in the way of online management.

Since I originally wrote this guide, the registration system has changed considerably. Because I'm already registered, I can't fully test the registration procedure, but it appears much better than it used to be.

Registering for online access to Iberdrola is well worth doing, for the following reasons:

WHAT YOU CAN DO

  • You can see how much cost you've incurred since your last bill.
  • You can see a forecast amount for your next bill.
  • You can view and download individual bills.
  • You can see a bar chart of your bills for the past year or years.
  • You can see your billing history, showing bill amounts and number of units used.
  • You can configure your own graph of consumption, over a period you specify.
  • You can arrange notification by email or SMS weekly or every two weeks of your consumption.
  • You can configure your profile by selecting what types of equipment you have.
  • You can access a help feature about how you can save on consumption.
  • You can arrange E-billing.
  • You can change plans.
  • You can change your bank account details.
  • You can change your correspondence address.
  • You can change your potencia - provided this is a reduction.
  • You can download an 'energy certificate' for a period you specify, listing bill amounts and units used over that period.
  • And you can look at details of your present contract.

You can do all this either online or by using the Iberdrola app, and you can do it in English.

REGISTERING

Go to:

https://www.iberdrola.es/webclifr/#/inicioRegistro

To change it to English, click the down arrow by Castellano at the top and click on Inglés.

Iberdrola used to allow registration if the contract was not in your name, but they have now dropped that option, and it is only contract holders who can register.

As you complete each of the various fields, a tick will appear beside it if what you've entered is acceptable.

For Document number with letter/s, enter your NIE.

You then have to choose how to identify the supply contract - either by the bank account number from which payments are made, or by the contract number.

For the former, enter the last four digits of the bank account; and for the latter enter the contract number, which is clearly shown on the bills.

Enter a password - this must have at least 8 characters, including lower- and upper-case letters, with at least one digit.

Tick the box confirming you're over 18.

Click Next.

Then enter your personal details.

The system originally required a Spanish mobile number, but that is no longer the case.

Tick the I authorise my data box.

Then click I want to register.

An SMS is then sent to your phone, and you have ten minutes in which to enter the code it contains, and click on Confirm.

I can't tell you what happens after this because, as I said to start with, I'm already registered. At the time of my original registration, I received an email giving me a user name and password for logging on. I can log in with those details, but not with my NIE number and the password I chose during registration. If you don't get such an email, just try NIE and the password you chose.

LOGGING IN TO ONLINE ACCESS

Go to:

https://www.iberdrola.es/webclifr/#/login

In the Access to customers field, enter your NIE and password and click Enter.

You are then into the online system - pour yourself a drink and congratulate yourself!

EXPLORING THE ONLINE SYSTEM

The first thing you see when you've logged in is details of your consumption to date since the last bill, and a forecast for the next bill, plus a bar chart of your bills over the last year. Click on a bar in the bar chart and you see the amount and date of the bill, and have the option to open the bill.

The My Bills tab shows more detail about your bills, including average, total for last year, and (in my case) access to bills for the last five years.

My Smart Consumption let you see a bar chart for a couple of years, and you can see it displayed as both bill total and kWh. You can also change the display period of the graph. The Control your costs option lets you register to receive up-to-date information about your consumption every week or every two weeks, and you will receive notifications by e-mail or SMS. The How can I save? option shows you fairly basic information about how to save electricity.

The My Procedures tab is where you can sign up for E-billing, change to a fixed rate contract, change bank account or address details, change potencia, and make a claim or complaint.

Discover Your Plan is an option I haven't followed through, but it appears to be where you can ask them to advise an alternative contract.

My Contracts let's you see the details of your contract, but it is also where you can change bank account or email address.

ACCESS BY MOBILE DEVICE

If you're interested, then install the Iberdrola Clientes app:

https://apps.apple.com/es/app/iberdrola-clientes/id883078092?l=es&ls=1

https://play.google.com/store/apps/details?id=com.iberdrola.clientes&hl=es

CONTACTING IBERDROLA

There are several ways you can contact Iberdrola. If you ring them, just ask for an English speaker - ¿Puedo hablar en inglés, por favor?

Customer Service:

900 225 235

Technical Support:

900 224 522

Email:

clientes@iberdrola.es

Contact via their website:

https://www.iberdrola.es/webclifr/mac/#/contacta/consultaYPuntoAt_EN

Online chat on Facebook:

https://www.facebook.com/IberdrolaClientes

Send suggestions and opinions:

https://surv.biz/BEThfPjo

Shops which act as their agents:

Look at the bottom of the page:

https://www.iberdrola.es/webclifr/mac/#/contacta/consultaYPuntoAt_EN

CURENERGÍA

Some time ago, Iberdrola split off to a new division - Curenergía - for customers who wish to be in the regulated market, rather than the free market. In the regulated market, a state-controlled price is set for every hour of every day, which makes doing a price comparison virtually impossible. If you want more information, look at:

https://www.curenergia.es/electricity/options-small-electricity-consumers

 

 

Iberdrola Part 3 - Online Access

Jim's Guide - Iberdrola Part 3 - Online Access

INTRODUCTION

Although this guide is written for Iberdrola, similar features should be available if you're with Endesa.

If your electricity provider is one of the multitude of resellers, then you'll have to check for yourself. After doing a sampling exercise, I have to say that I'm not impressed by what the majority of them offer in the way of online management.

Since I originally wrote this guide, the registration system has changed considerably. Because I'm already registered, I can't fully test the registration procedure, but it appears much better than it used to be.

Registering for online access to Iberdrola is well worth doing, for the following reasons:

WHAT YOU CAN DO

  • You can see how much cost you've incurred since your last bill.
  • You can see a forecast amount for your next bill.
  • You can view and download individual bills.
  • You can see a bar chart of your bills for the past year or years.
  • You can see your billing history, showing bill amounts and number of units used.
  • You can configure your own graph of consumption, over a period you specify.
  • You can arrange notification by email or SMS weekly or every two weeks of your consumption.
  • You can configure your profile by selecting what types of equipment you have.
  • You can access a help feature about how you can save on consumption.
  • You can arrange E-billing.
  • You can change plans.
  • You can change your bank account details.
  • You can change your correspondence address.
  • You can change your potencia - provided this is a reduction.
  • You can download an 'energy certificate' for a period you specify, listing bill amounts and units used over that period.
  • And you can look at details of your present contract.

You can do all this either online or by using the Iberdrola app, and you can do it in English.

REGISTERING

Go to:

https://www.iberdrola.es/webclifr/#/inicioRegistro

To change it to English, click the down arrow by Castellano at the top and click on Inglés.

Iberdrola used to allow registration if the contract was not in your name, but they have now dropped that option, and it is only contract holders who can register.

As you complete each of the various fields, a tick will appear beside it if what you've entered is acceptable.

For Document number with letter/s, enter your NIE.

You then have to choose how to identify the supply contract - either by the bank account number from which payments are made, or by the contract number.

For the former, enter the last four digits of the bank account; and for the latter enter the contract number, which is clearly shown on the bills.

Enter a password - this must have at least 8 characters, including lower- and upper-case letters, with at least one digit.

Tick the box confirming you're over 18.

Click Next.

Then enter your personal details.

The system originally required a Spanish mobile number, but that is no longer the case.

Tick the I authorise my data box.

Then click I want to register.

An SMS is then sent to your phone, and you have ten minutes in which to enter the code it contains, and click on Confirm.

I can't tell you what happens after this because, as I said to start with, I'm already registered. At the time of my original registration, I received an email giving me a user name and password for logging on. I can log in with those details, but not with my NIE number and the password I chose during registration. If you don't get such an email, just try NIE and the password you chose.

LOGGING IN TO ONLINE ACCESS

Go to:

https://www.iberdrola.es/webclifr/#/login

In the Access to customers field, enter your NIE and password and click Enter.

You are then into the online system - pour yourself a drink and congratulate yourself!

EXPLORING THE ONLINE SYSTEM

The first thing you see when you've logged in is details of your consumption to date since the last bill, and a forecast for the next bill, plus a bar chart of your bills over the last year. Click on a bar in the bar chart and you see the amount and date of the bill, and have the option to open the bill.

The My Bills tab shows more detail about your bills, including average, total for last year, and (in my case) access to bills for the last five years.

My Smart Consumption let you see a bar chart for a couple of years, and you can see it displayed as both bill total and kWh. You can also change the display period of the graph. The Control your costs option lets you register to receive up-to-date information about your consumption every week or every two weeks, and you will receive notifications by e-mail or SMS. The How can I save? option shows you fairly basic information about how to save electricity.

The My Procedures tab is where you can sign up for E-billing, change to a fixed rate contract, change bank account or address details, change potencia, and make a claim or complaint.

Discover Your Plan is an option I haven't followed through, but it appears to be where you can ask them to advise an alternative contract.

My Contracts let's you see the details of your contract, but it is also where you can change bank account or email address.

ACCESS BY MOBILE DEVICE

If you're interested, then install the Iberdrola Clientes app:

https://apps.apple.com/es/app/iberdrola-clientes/id883078092?l=es&ls=1

https://play.google.com/store/apps/details?id=com.iberdrola.clientes&hl=es

CONTACTING IBERDROLA

There are several ways you can contact Iberdrola. If you ring them, just ask for an English speaker - ¿Puedo hablar en inglés, por favor?

Customer Service:

900 225 235

Technical Support:

900 224 522

Email:

clientes@iberdrola.es

Contact via their website:

https://www.iberdrola.es/webclifr/mac/#/contacta/consultaYPuntoAt_EN

Online chat on Facebook:

https://www.facebook.com/IberdrolaClientes

Send suggestions and opinions:

https://surv.biz/BEThfPjo

Shops which act as their agents:

Look at the bottom of the page:

https://www.iberdrola.es/webclifr/mac/#/contacta/consultaYPuntoAt_EN

CURENERGÍA

Some time ago, Iberdrola split off to a new division - Curenergía - for customers who wish to be in the regulated market, rather than the free market. In the regulated market, a state-controlled price is set for every hour of every day, which makes doing a price comparison virtually impossible. If you want more information, look at:

https://www.curenergia.es/electricity/options-small-electricity-consumers

 

 

Disclaimer

While we try to ensure the guides are accurate and up to date, things change and mistakes happen, so please consider this when using the guides.

Jim, the author of the guides, is based on Costa Blanca, and so the articles are biased to that region, although in most cases they are the same or very similar for other areas.

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